Living in Residence Halls
office of residential life
Residential Life offers a basic view of the floorplans of each residence hall. Access to residence hall floorplans are restricted to members of the BC community. All students, faculty, and staff can access the floorplans using the link above and authenticating with their BC username and password.
Facilities and Furnishings:
All maintenance issues including furnishings, pest control, and lock/combo changes should be submitted online via the Agora Portal. Please be sure to include the phone number at which you may be reached and a detailed description of the issue. If the request for repair is deemed malicious damage, appropriate charges will be added to your account and judicial sanctioning will be determined.
Facilities Services will determine the priority of your maintenance request and assign the work item to the appropriate trade shop for completion. A Work Order request should be completed within 7 days. If your request is not completed within the time frame, please contact your Resident Director. Also note: During the month of September work orders may take longer to complete due to high volume of requests.
All emergencies, such as leaks, flooding, no heat, broken locks, or combination pads, should be immediately called into the Facilities Service Center at 617-552-3048. If Facilities is closed, please call the BCPD at 617-552-4444.
Room and Apartment Furnishings:
Each room is assigned a set number of pieces of furniture. All furnishings assigned to your room must remain in your room. We regret that we do not have space in which to store furniture you do not want. Furniture may be moved within your assigned room only and must returned to its original position before check-out. Furnishings may not be moved out of your assigned room, such as in the hallway or lounge, or be lent to anyone. Requests for additional furniture or removal will not be acted upon.
Please note that mattresses not provided by Boston College are strictly prohibited in the residence halls. Complete list of items prohibited in the halls is available online. Also, ladders are designed for traditional hall triple lofts only and are not available for those who bunk their beds. When a room is de-tripled, the extra set of furniture will be removed in about 5 business days. Please do not submit Work Orders in this circumstance.
Please submit a work order request if a piece of furniture is broken or missing. The furniture will be evaluated and repaired or replaced.
Lounge furniture is intended for the use of all residents of a building. Lounge furniture is not allowed in private rooms. Residents converting lounge furniture for personal use will be fined and/or reported to a conduct hearing.
Damages and Trash:
During the months of May and June, all buildings will be inspected by a trained Facilities Inspection team. Any malicious damages or excessive trash in your room/suite will be documented and will result in fines that will be applied to your student account by July 1st. Damages in common areas are divided amongst all residents and a $50.00 administrative fee is added to each individual account. Any rooms/suites found with any excessive damage or excessive trash will be assessed a $500 per-person fine. Please refer to the Check-Out List for your specific area and for a detailed list of expectations.
If an individual wishes to take responsibility for damages or you find you have been billed in error, please appeal the charges no later than July 31st by using the Agora Portal and going to "My ResLife Bill." All appeals must be submitted within 30 days of the transaction and all charges are non-disputable and nonrefundable after July 31st.
All public areas, including shared bathrooms in the traditional-style residence halls, are cleaned by the Facilities Services Housekeeping staff Monday to Friday, 7:00 a.m. to 3:30 p.m.; and Saturday and Sunday, 7:00 a.m. to 11:00 a.m. Staff are available on call for emergencies on weekends. All emergencies should be called into BCPD at 617-552-4444. Please allow for at least 30 minutes for someone to respond.
All cleaning within resident apartments/suites/rooms is the responsibility of the residents. Please note that the supply of soap and paper towels within the residence hall restrooms are for guests; residents are asked to use their personal items.
The Office of Residential Life is committed to providing a safe and healthy environment both inside and out of its residence halls. Facility Management's recycling program, "BC Recycles," has become very well known within our residential areas. We encourage all of our residents to take full advantage of our residential recycling program.
Our commitment to recycling and conservation extends beyond the residences and into our own office in Maloney Hall. In addition to recycling our waste, we are constantly looking for ways to cut down on the use of paper. Thanks to new technology we no longer use many of the paper applications, forms, and surveys that are necessary for our operations.
The painful task of doing your laundry is just a bit less painful here at Boston College. All residential areas have their own laundry facilities, equipped with modern, efficient washers and dryers. Furthermore, no quarters are needed. All machines can be paid for with a swipe of your Eagle-One card (ID). You can add Eagle Bucks to your card through Agora.
Cost: $1.75 per wash | $1.75 per dry
Please be considerate when using the Laundry Facilities in the residence halls by promptly removing clothing from the machines and folding counters. Laundry rooms are routinely monitored, and clothing left in rooms will be removed and discarded.
All of the washers currently in place are highly efficient machines that use less water and need much less detergent then suggested by the detergent manufacturers. Please follow the instructions carefully, and be mindful to use only 2 tablespoons of detergent per load. Using too much detergent destroys both the clothing and the machines.
Have a Problem?
To report a problem with one of the washers or dryers, please contact our vendor (24 hours a day): 1-800-MAC-GRAY (1-800-622-4729) or submit an online Customer Service Form.
See the Status of Your Laundry:
With Laundry View, you can monitor the status of the washers and dryers in your building!
Dry Cleaning: You don't have to go off campus for laundry, dry cleaning or summer clothing storage. Your Cleaners provides professional laundry, dry cleaning and summer storage services for faculty, staff, and students in three convenient on-campus locations.
Connecting to and Using the BC Network:
Information Technology Services (Voice/Cable/Data): Information Technology Services is responsible for the technological infrastructure of the University. All information pertaining to voice, cable, or data services can be found on their Help Center's web site. Resident students should refer to this for all telephone, cable, and computer questions and issues. If the information you are seeking is not on the site, or you need additional help, please contact the Help Center at 552-HELP (4357).
Wireless Internet Access: Wireless internet access is now available in all Residence Halls. If you are having difficulty accessing the wireless networks, please visit Connecting to BC. To learn how to activate your laptop for wireless please visit Connecting to the Internet.
Network Printing - Newton Campus:
The Newton Campus Print Station is a print facility specifically for Newton Campus residents. Located in the Keyes Library (on the basement level of the Keyes South residence hall), this facility allows students to use their Eagle ID cards to print documents directly from their personal computers. To pick up print jobs, swipe your Boston College ID card at the print release station. Your job will print at the first available printer. Users must bring a valid Boston College ID card to use this facility.
Hours of Operation:
The Print Station is open Sunday through Thursday, 8:00 p.m.–11:00 p.m.
Installing the Printer:
For instructions on how to install the printer on a Windows machine.
For instructions on how to install the printer on an Apple machine here.
Please refer any questions about this facility and it's hours of operation over to the Resident Director of Keyes at 617-552-2627. For any technical issues, please contact the Student Affairs TC at firstname.lastname@example.org or 617-552-6301.